only one time exchange is allowed for all orders within 14 calendar days upon receiving your order. please ensure that the items are in brand new condition and unwashed. you can contact us here with the subject: “exchange: [order #]” to process your exchange.
defective & incorrect items
oh no! if there is an an error with your order, such as a defective/incorrect item received, kindly drop us an email at email@example.com within 7 days of delivery with your order # and clear pictures of the defect/incorrect item received. our team will get back to you as soon as possible.
colour & measurements accuracy
at kiholo club, we aim to portray the most accurate colour and image of our offerings that appear on our site and social media - however, there may still be slight colour discrepancies due to the individual's display/screen.
as each product is individually made, please allow a variation of +/- 0.5 inches on measurement and we will not classify these as defects.
pricing & shipping
all the prices stated on the site are final and non-negotiable.
kiholo club does not do any form of reservations or trades, and reserves the right to reject a transaction/customer at our own discretion.
delivery costs (sgd$2) will be charged in addition to all orders; such additional charges will be clearly displayed where applicable and included in the total cost.
please take note that by submitting an order, it implies your intention of confirming an item. any item added to cart without payment within 24 hours will be put up for sale. delivery times may vary according to availability and any representations made with regards to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
kiholo club reserves the right to amend any policy or terms and conditions at any time without prior notification (including after your order submission). by purchasing from our website, you have agreed to the terms and conditions listed.
we may derive information about you based on the information we collect. the information collected may be used to:
communicate with you about our offerings and services that may be of interest to you;
respond to your requests, inquiries, and other feedback;
offer contests, giveaways, or other promotions;
tailor your online experience based on preferences, purchase history & browsing behavior;
monitor and analyse trends, usage, and activities in connection with our offerings;
identify and/or repair any errors in your experience with our service
conduct market research